As more property seekers turn to digital solutions, LiveTour offers a safer and more convenient way to showcase your listings. With just your mobile device, you can conduct live video viewings—anytime, anywhere.
What is LiveTour? #
LiveTour is a feature in AgentNet that enables property seekers to request a live video call with you to view a property virtually. If your listing is LiveTour-enabled, seekers can easily schedule a viewing—giving them flexibility and you, greater lead opportunities.
Benefits of LiveTour for Agents #
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Time-Saving: Schedule multiple virtual viewings without the need for travel
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Safer Interactions: Reduce face-to-face meetings—ideal in today’s digital-first world
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Wider Reach: Attract busy or overseas seekers who prefer virtual options
What platforms can I use to conduct LiveTours? #
You can use any video call application such as:
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WhatsApp Video Call
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FaceTime
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Zoom
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Google Meet
Frequently Asked Questions #
1. Is LiveTour required when I create a new listing? #
Yes, you are strongly encouraged to enable LiveTour to increase your listing’s visibility and attract more leads.
2. What if I have existing listings created before LiveTour was introduced? #
You are not required to update past listings unless you choose to edit them—then you’ll be prompted to complete the LiveTour field.
3. Can I enable LiveTour from the AgentNet mobile app? #
Absolutely! Simply go to Create/Edit Listing in your AgentNet Mobile App and indicate whether LiveTour is available for that listing.
4. How will I be notified when a seeker wants a LiveTour? #
Interested property seekers may reach out via:
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Inquiry form
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Phone reveal (SMS or WhatsApp)
Coordinate a convenient time for your LiveTour directly with them.
5. Is LiveTour available for both residential and commercial listings? #
Yes, LiveTour is available for all listing types on PropertyGuru.
6. How is LiveTour different from uploading a property video? #
| LiveTour | Uploaded Video |
|---|---|
| Live, real-time interaction with seekers | Pre-recorded, no real-time engagement |
| Enables Q&A and guided walkthroughs | One-way viewing only |
| Increases trust and personal connection | Limited to visuals only |
7. How do property seekers know my listing offers LiveTour? #
Listings with LiveTour will display a ‘LiveTour’ tag. Property seekers can also filter search results to show only listings with LiveTour enabled—boosting your listing’s visibility.
8. Can I update my listing to enable or disable LiveTour? #
Yes. You can edit your listing anytime via AgentNet (web or mobile) to toggle LiveTour on or off.
9. What if I can’t attend a scheduled LiveTour? #
We understand that unforeseen circumstances may arise. If you’re unable to attend:
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Notify the client at least 2 hours in advance
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Propose a new time promptly
Staying responsive and reliable builds trust and increases the chances of closing a deal.
For general enquiries, please reach out to our Customer Service at the following:
- Phone: 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
- Email: custcare@propertyguru.com.sg
For technical assistance, please message us via WhatsApp at 9298 1629 (Mon – Fri 9am – 6pm, closed on PH) and we will get back to you within 1 working day.