What to Do If Your Listing Photo Is Flagged as ‘Suspended’ #
If you see that one or more of your photos have been flagged as ‘Suspended’, it means they did not meet the requirements outlined in our Quality Photo Guide.
Why Was My Photo Suspended? #
Since 30 January 2019, all newly uploaded listing photos are automatically screened by our AI-powered system in real time. Only photos that meet our quality standards are successfully published.
From 25 March 2019, this vetting process was also applied to existing listing photos. Any photos that do not meet the criteria are suspended and hidden from property seekers.
Suspended photos are flagged with the reason(s) they failed and will not be published until the issue is resolved.
Common Reasons Photos Are Suspended #
Your photo may have been flagged for one or more of the following reasons:
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Contains watermarks, logos, text, or image overlays
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Is blurry, pixelated, or poorly lit
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Shows collages or multiple images in one frame
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Has borders or frames
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Is irrelevant (e.g., selfies, advertisements, or non-property related images)
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Is duplicated across the same or multiple listings
Refer to the Quality Photo Guide for detailed examples of acceptable and non-acceptable images.
Image suggestion: Side-by-side comparison of acceptable vs. suspended photos.
What Should You Do Next? #
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Review your suspended photos
Go to your listing in AgentNet and check the flagged photos with the provided suspension reason. -
Replace or edit the photo(s)
Remove suspended photos and upload new images that meet the Quality Photo Guide standards. -
Click ‘Save’ to update your listing
This ensures your revised photos are submitted and reviewed again in real-time.
Think Your Photo Was Flagged Incorrectly? #
If you believe your photo meets the Quality Photo Guide but was wrongly suspended:
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You can request a manual review by clicking ‘Make an Appeal’ next to the suspended image.
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Our team will review your appeal and notify you of the outcome.
⚠️ Having trouble appealing?
If the “Make an Appeal” option is missing, please email us at custcare@propertyguru.com.sg with the following:
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Your AgentNet login email
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The affected Listing ID
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A description of the issue or the photo in question
Our support team will assist you as soon as possible.
For general enquiries, please reach out to our Customer Service at the following:
- Phone: 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
- Email: custcare@propertyguru.com.sg
For technical assistance, please message us via WhatsApp at 9298 1629 (Mon – Fri 9am – 6pm, closed on PH) and we will get back to you within 1 working day.